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Your Heated Towel Rail has a 5 year warranty on structure of the product.

The warranty does not cover damage caused by misuse, such as dropping implements onto the surface, hitting the internal surface or cleaning with non approved cleaning products . The warranty does not cover natural wear and tear, natural ageing processes and does not cover damage caused as a result of water being left on thue rail.

The warranty is in place to underwrite the integrity of the finish for daily “specified usages”. As such your warranty underwrites that the enamel shall not delaminate from your rail as a result of the daily specified use of washing, specifically the process of hanging, will not interfere with the structural stability of rail.

In the unlikely event of a warranty claim please contact our customer service department on 1800 111 566, You must have your original invoice and delivery paperwork to substantiate and claim.


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