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Taking receipt of your Rail

When your heated towel rail is delivered you will need no doubt be excited to see the beauty of your newly acquired product , please make sure the following steps are followed before moving your rail inside, this will help in the unlikely event of damage occurring to your product in transportation.

Before signing for your Towel Rail visually inspect the packaging for any sign of damage, only when you are satisfied that the integrity of the packaging is in tact sign for your Towel Rail. It is important that any visual damage noticed upon receipt should be recorded on the documentation provided by the transportation company.

In the unlikely event of the rail being delivered with serious damage under no circumstances sign for the goods, and they will be returned to Heatedtowelrail.com.au distribution depot and a replacement will be sent out immediately. It is important at this stage to also notify Heatedtowelrail.com.au customer service on 1800 111 566 of the uncompleted delivery

When moving your rail for unpacking takes care not to drag, tip or drop it. Using a pair of scissors carefully remove the packaging, avoid using sharp blades or knives as this can cause scratching to occur.

In the unlikely event that you have discovered an imperfection the following steps must be followed.

1) Any damage must be reported in writing within 24 hours of signed receipt of rail, we can not be held responsible for any damage that is reported outside of this period.

2) Photos of any damage must be sent by e-mail to Heatedtowelrail.com.au so that we can substantiate any damage claim, and determine the most efficient and best method of rectification.

Heatedtowelrail.com.au has many years experience with traditional heated rails and as such can determine very quickly what is surface cosmetic damage that can often be cleaned and what is fundamentally a damaged product. In all cases reports of damage are handles with respect and a resolution will be implemented swiftly.

Please Note:

1) The Towel Rail must not have been transported to any other address. by a third party after signed receipt

2) The Towel Rail must not have been moved to any other location inside the house before checking your product, as we are not responsible for any damage that may occur to your Rail during internal maneuvering of your Towel Rail.

3) The product must not have been interfered with in any other way by any receiving party

4) Your Rail should be checked prior to moving it inside your home, as any damage reported thereafter will be deemed to have occurred at the hands of a third party after signed receipt.

5) If the Towel Rail has received irreparable damage during transportation the Rail will be collected and replaced with a Rail.

Once you have checked your new Towel Rail all that remain is to install and enjoy the beauty and practicality that your Towel Rail brings to your new bathroom.


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